TERMS OF SERVICE
100 Percent Plumbing Kansas City
Effective Date: March 1, 2025
Last Updated: March 1, 2025
1. ACCEPTANCE OF TERMS
By engaging the services of 100 Percent Plumbing Kansas City ("Company," "we," "us," or "our"), you ("Customer," "Client," or "you") agree to be bound by these Terms of Service ("Terms"). These Terms constitute a legally binding agreement between you and 100 Percent Plumbing Kansas City. If you do not agree to these Terms, please do not use our services.
2. COMPANY INFORMATION
Business Name: 100 Percent Plumbing Kansas City
State of Incorporation/Operation: Kansas City
3. SERVICES PROVIDED
100 Percent Plumbing Kansas City provides residential and commercial plumbing services including, but not limited to:
- Emergency plumbing repairs
- Drain cleaning and unclogging
- Pipe installation and repair
- Fixture installation and replacement
- Water heater services
- Leak detection and repair
- Bathroom and kitchen plumbing
- Sewer line services
- Preventive maintenance
4. SERVICE AGREEMENTS AND ESTIMATES
4.1 Estimates
All estimates provided are approximate and based on initial assessment. Final costs may vary depending on actual conditions encountered during service delivery. We will inform you of any significant cost changes before proceeding with additional work.
4.2 Written Agreements
For projects exceeding $500, a written service agreement will be provided detailing scope of work, materials, labor costs, and timeline.
4.3 Emergency Services
Emergency service calls may be subject to premium pricing, particularly for after-hours, weekend, or holiday services.
5. PRICING AND PAYMENT TERMS
5.1 Payment Due
Payment is due upon completion of services unless otherwise agreed in writing. We accept cash, check, and major credit cards.
5.2 Late Payments
Accounts not paid within 30 days of invoice date may be subject to a monthly service charge of 1.5% (18% annually) or the maximum rate permitted by Kansas City law, whichever is less.
5.3 Collection Costs
Customer agrees to pay all costs of collection, including reasonable attorney's fees, in the event legal action is necessary to collect unpaid amounts.
5.4 Liens
We reserve the right to file a mechanic's lien against your property for unpaid services in accordance with Kansas City law.
6. WARRANTIES AND GUARANTEES
6.1 Workmanship Warranty
We warrant our workmanship for a period of one (1) year from the date of completion. This warranty covers defects in our labor but does not cover normal wear and tear, misuse, or damage caused by others.
6.2 Parts and Materials
Manufacturer warranties apply to all parts and materials. We do not extend or modify manufacturer warranties.
6.3 Warranty Limitations
Warranty service is limited to repair or replacement of defective work. We are not liable for consequential or incidental damages.
7. CUSTOMER RESPONSIBILITIES
7.1 Access and Preparation
Customer must provide reasonable access to work areas and ensure utilities are available as needed.
7.2 Accurate Information
Customer must provide accurate information about plumbing systems, previous repairs, and any known issues.
7.3 Property Protection
Customer is responsible for moving personal property and protecting belongings during service delivery.
7.4 Permits
Customer is responsible for obtaining necessary permits unless specifically included in our service agreement.
8. LIMITATION OF LIABILITY
8.1 Maximum Liability
Our total liability for any claim arising from our services shall not exceed the amount paid for the specific service giving rise to the claim.
8.2 Excluded Damages
We shall not be liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of use, or property damage not directly caused by our negligence.
8.3 Property Damage
We maintain general liability insurance and will repair or replace property damaged due to our negligence, subject to policy limits and deductibles.
9. INDEMNIFICATION
Customer agrees to indemnify and hold harmless 100 Percent Plumbing Kansas City from any claims, damages, or expenses arising from:
- Pre-existing conditions not disclosed by Customer
- Customer's failure to follow our recommendations
- Interference with our work by Customer or third parties
- Violations of building codes or regulations by others
10. CANCELLATION AND RESCHEDULING
10.1 Customer Cancellation
Scheduled appointments may be cancelled with at least 24 hours notice. Same-day cancellations may be subject to a cancellation fee.
10.2 Company Cancellation
We reserve the right to cancel services due to unsafe working conditions, customer non-compliance, or other legitimate business reasons.
11. DISPUTE RESOLUTION
11.1 Governing Law
These Terms are governed by the laws of the State of Kansas City.
11.2 Jurisdiction
Any legal proceedings shall be conducted in the appropriate courts of Kansas City.
11.3 Mediation
Both parties agree to attempt resolution of disputes through mediation before pursuing litigation.
12. INSURANCE AND LICENSING
100 Percent Plumbing Kansas City maintains appropriate licensing, general liability insurance, and workers' compensation insurance as required by Kansas City law. Proof of insurance is available upon request.
13. PRIVACY AND CONFIDENTIALITY
We respect your privacy and will not disclose personal information to third parties except as necessary to provide services or as required by law. We may use customer information for business purposes including marketing and quality improvement.
14. FORCE MAJEURE
We shall not be liable for delays or failures to perform due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, labor strikes, or material shortages.
15. SEVERABILITY
If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
16. ENTIRE AGREEMENT
These Terms constitute the entire agreement between the parties and supersede all prior agreements or understandings, whether written or oral, relating to the subject matter herein.
17. MODIFICATIONS
These Terms may only be modified in writing and signed by both parties. We reserve the right to update these Terms with notice to customers.
18. SAFETY AND COMPLIANCE
18.1 Safety Standards
All work will be performed in accordance with applicable building codes, safety standards, and industry best practices.
18.2 Hazardous Conditions
If hazardous conditions are discovered during service delivery, work may be suspended until conditions are remediated by appropriate specialists.
19. EMERGENCY SERVICES DISCLAIMER
While we strive to provide prompt emergency services, response times may vary based on weather, traffic, and call volume. We do not guarantee specific response times for emergency calls.